Privacy Policy

Effective date: 23/09/2025
Entity responsible: City Seekers (“we”, “our”, “us”)
Contact: info@cityseekers.co.uk

1. Introduction

City Seekers respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you take part in our scavenger hunts, interact with us on WhatsApp, or visit our website.

2. Information We Collect

We may collect:

Identity and contact details: name, phone number, email.
Payment details: processed securely by Ticket Tailor and Stripe (we do not store card information).
Game data: your responses, progress, timings, and interactions within the hunt, logged via Airtable and Make.
Message data: WhatsApp conversations with us.
Website data: cookies and analytics to improve site performance and marketing.

3. How We Use Your Information

We use your data to:

Deliver and manage our scavenger hunts.
Process bookings and payments.
Track gameplay progress and provide customer support.
Improve and develop future hunts.
Send marketing about upcoming hunts, unless you opt out.
Comply with legal and tax obligations.

4. Legal Basis for Processing

We process your data on the basis of:

Contract: to provide the service you booked.
Legitimate interest: to improve our hunts and grow our business.
Consent: for marketing communications.
Legal obligation: to retain payment and transaction records.

5. Sharing Your Data

We only share your data with trusted third parties essential to running the service:

WhatsApp / Meta (communications)
Airtable & Make (game tracking)
Ticket Tailor & Stripe (payments and booking)
Wix (website hosting)

These providers may store data outside the UK/EU, but we ensure appropriate safeguards are in place.

6. Data Retention

Transaction records: kept for up to 6 years (legal requirement).
Gameplay and communication logs: kept for up to 24 months.
Marketing data: kept until you opt out or request deletion.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent for marketing at any time.
Complain to the Information Commissioner’s Office (ICO).

Requests can be made by contacting info@cityseekers.co.uk.

8. Cookies

Our website uses cookies for functionality, analytics, and marketing. You can control or disable cookies through your browser settings.

9. Security

We take reasonable steps to protect your data from loss, misuse, or unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.

10. Changes

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.